Warranty

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Puleo International Warranty

5 Year Limited Warranty for Artificial Christmas Tree

Puleo International Inc. warrants this product against defects in material or workmanship as outlined below:

  1. For a period of 5 years from the date of purchase, Puleo International Inc. will replace defective parts on the product at no charge. Customer is responsible for Shipping and Handling.
  2. This limited warranty applies to all components of the product.
  3. This limited warranty does not cover damage resulting from accident, misuse, abuse, negligence or normal wear.

To obtain warranty service you must notify Puleo International, Inc. by mail of the nature and description of the defect. Please enclose a copy of the original sales receipt.

Replacement as provided by the warranty is the exclusive remedy of the consumer and does not place Puleo International Inc. liable for any incidental or consequential damages.

2 Year Limited Warranty for Incandescent Lights

Puleo International Inc. warrants the Light Set against defects in material or workmanship as outlined below:

  1. For a period of 2 years from the date of purchase. Puleo International Inc. will replace defective parts on the light set at no charge. Customer is responsible for Shipping and Handling.
  2. The limited warranty does not cover damage resulting from accident, misuse, abuse, negligence or normal wear.

To obtain warranty service you must notify Puleo International, Inc. by mail of the nature and description of the defect. Please enclose a copy of the original sales receipt.

Replacement as provided by the warranty is the exclusive remedy of the consumer and does not place Puleo International Inc. liable for any incidental or consequential damages.

3 Year Limited Warranty for LED Lights

Puleo International Inc. warrants the light sets against manufacturer-only defects in material or workmanship as outlined below:

  1. For a period of three 3 years from date of purchase for, Puleo International, Inc. will replace defective lights on the product at no charge. Customer is responsible for shipping & handling.
  2. This limited warranty does not cover damage resulting from accident, misuse, abuse, negligence or normal wear.

To obtain warranty service you must notify Puleo International, Inc. by mail of the nature and description of the defect. Please enclose a copy of the original sales receipt.

If a light bulb burns out, do not continue to light your tree until the burnt bulb has been replaced. Continuing lighting your tree without replacing any burnt bulbs first will shorten the lifespan of the remaining lit bulbs. Under this warranty, lights may either be repaired or replaced at the discretion of customer service.

2 Year Limited Warranty for Pre-lit Outdoor Décor

Puleo International Inc. warrants this product against defects in material or workmanship as outlined below:

  1. For a period of 2 years from date of purchase, Puleo Asia Limited will replace defective parts on the product at no charge. Customer is responsible for Shipping & Handling.
  2. This limited warranty does not cover damage resulting from accident, misuse, abuse, negligence or normal wear.
  3. This limited warranty does not apply to Floor Models or Display Pre-lit trees.

To obtain warranty service you must notify Puleo International, Inc. by mail of the nature and description of the defect. Please enclose a copy of the original sales receipt.

Replacement as provided by this warranty is the exclusive remedy of the consumer and does not place Puleo International Inc. liable for any incidental or consequential damages.

*Registration must be completed within 90 days of purchase.  Warranty covers registered products only.*

 

ONLINE WARRANTY REGISTRATION

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