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Thank you for purchasing a Puleo International product! We are experiencing issues with our website warranty page. To obtain a warranty, we recommend keeping the receipt/invoice and the model number of the tree. The receipt/invoice is proof of warranty. If you have any questions or concerns please email info@puleointl.com.

Online Warranty Registration

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Please upload a clear photo of your purchase receipt with the following information being shown. 1. Item 2. Product Cost 3. Order/Purchase Date 4. Order Number (For Online Orders) *HELPFUL HINT: Please change format to PDF FILE if receipt image is not uploading.
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Puleo International Warranty

5 Year Limited Warranty for Artificial Christmas Tree

Puleo International Inc. warrants this product against defects in material or workmanship as outlined below:

  1. For a period of 5 years from the date of purchase, Puleo International Inc. will replace defective parts on the product. Customer is responsible for Shipping and Handling.
  2. This limited warranty applies to all components of the product.
  3. This limited warranty does not cover damage resulting from accident, misuse, abuse, negligence or normal wear.
  4. This limited warranty does not apply to Floor Models or Display Pre-lit trees.
  5. White and Flocked trees are not warranted against yellowing.

To obtain warranty service you must notify Puleo International, Inc. by mail of the nature and description of the defect. Please enclose a copy of the original sales receipt.

Replacement as provided by the warranty is the exclusive remedy of the consumer and does not place Puleo International Inc. liable for any incidental or consequential damages.

2 Year Limited Warranty for Incandescent Lights

Puleo International Inc. warrants the Light Set against defects in material or workmanship as outlined below:

  1. For a period of 2 years from the date of purchase. Puleo International Inc. will replace defective parts on the light set. Customer is responsible for Shipping and Handling.
  2. The limited warranty does not cover damage resulting from accident, misuse, abuse, negligence or normal wear. Burned out light bulbs are not covered by the warranty.
  3. This limited warranty does not apply to Floor Models or Display Pre-lit trees.

To obtain warranty service you must notify Puleo International, Inc. by mail of the nature and description of the defect. Please enclose a copy of the original sales receipt.

Replacement as provided by the warranty is the exclusive remedy of the consumer and does not place Puleo International Inc. liable for any incidental or consequential damages.

3 Year Limited Warranty for LED Lights

Puleo International Inc. warrants the light sets against manufacturer-only defects in material or workmanship as outlined below:

  1. For a period of three 3 years from date of purchase for, Puleo International, Inc. will replace defective lights on the product. Customer is responsible for shipping & handling.
  2. This limited warranty does not cover damage resulting from accident, misuse, abuse, negligence or normal wear.
  3. This limited warranty does not apply to Floor Models or Display Pre-lit trees.

To obtain warranty service you must notify Puleo International, Inc. by mail of the nature and description of the defect. Please enclose a copy of the original sales receipt.

If a light bulb burns out, do not continue to light your tree until the burnt bulb has been replaced. Continuing lighting your tree without replacing any burnt bulbs first will shorten the lifespan of the remaining lit bulbs. Under this warranty, lights may either be repaired or replaced at the discretion of customer service.

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